Freescout: >> Freescout >> 1.1.6 Security Vulnerabilities
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can access diagnostic and system tools that should be restricted to administrators. The /system/cron endpoint relies on a static MD5 hash derived from the APP_KEY, which is exposed in the response and logs. Accessing these endpoints reveals sensitive server information (Full Path Disclosure), process IDs, and allows for Resource Exhaustion (DoS) by triggering heavy background tasks repeatedly without any rate limiting. The cron hash is generated using md5(APP_KEY . 'web_cron_hash'). Since this hash is often transmitted via GET requests, it is susceptible to exposure in server logs, browser history, and proxy logs. Furthermore, the lack of rate limiting on these endpoints allows for automated resource exhaustion (DoS) and brute-force attempts. Version 1.8.213 fixes the issue.
CVSS Score
8.9
EPSS Score
0.0
Published
2026-04-21
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's linkify() function in app/Misc/Helper.php converts plain-text URLs in email bodies into HTML anchor tags without escaping double-quote characters (") in the URL. HTMLPurifier (called first via getCleanBody()) preserves literal " characters in text nodes. linkify() then wraps URLs including those " chars inside an unescaped href="..." attribute, breaking out of the href and injecting arbitrary HTML attributes. Version 1.8.213 fixes the issue.
CVSS Score
6.1
EPSS Score
0.0
Published
2026-04-21
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, the endpoint GET /thread/read/{conversation_id}/{thread_id} does not require authentication and does not validate whether the given thread_id belongs to the given conversation_id. This allows any unauthenticated attacker to mark any thread as read by passing arbitrary IDs, enumerate valid thread IDs via HTTP response codes (200 vs 404), and manipulate opened_at timestamps across conversations (IDOR). This vulnerability is fixed in 1.8.212.
CVSS Score
6.9
EPSS Score
0.001
Published
2026-04-07
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.211, host header manipulation in FreeScout version (http://localhost:8080/system/status) allows an attacker to inject an arbitrary domain into generated absolute URLs. This leads to External Resource Loading and Open Redirect behavior. When the application constructs links and assets using the unvalidated Host header, user requests can be redirected to attacker-controlled domains and external resources may be loaded from malicious servers. This issue has been patched in version 1.8.211.
CVSS Score
5.4
EPSS Score
0.001
Published
2026-03-31
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.211, checkIpByMask() in app/Misc/Helper.php checks whether the input IP contains a / character. Plain IP addresses never contain /, so the function always returns false without checking any CIDR ranges. The entire 10.0.0.0/8 and 172.16.0.0/12 private ranges are unprotected. This issue has been patched in version 1.8.211.
CVSS Score
6.9
EPSS Score
0.0
Published
2026-03-31
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
EPSS Score
0.0
Published
2026-03-19
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, bypasses of the attachment view logic and SVG sanitizer make it possible to upload and render an SVG that runs malicious JavaScript. An extension of .png with content type of image/svg+xml is allowed, and a fallback mechanism on invalid XML leads to unsafe sanitization. The application restricts which uploaded files are rendered inline: only files considered "safe" are displayed in the browser; others are served with Content-Disposition: attachment. This decision is based on two checks: the file extension (e.g. .png is allowed, while .svg may not be) and the declared Content-Type (e.g. image/* is allowed). By using a filename with an allowed extension (e.g. xss.png) and a Content-Type of image/svg+xml, an attacker can satisfy both checks and cause the server to treat the upload as a safe image and render it inline, even though the body is SVG and can contain scripted behavior. Any authenticated user can set up a specific URL, and whenever another user or administrator visits it, XSS can perform any action on their behalf. This issue has been fixed in version 1.8.209.
CVSS Score
8.5
EPSS Score
0.0
Published
2026-03-19
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.208 and below are vulnerable to Stored Cross-Site Scripting (XSS) through FreeScout's email notification templates. Incoming email bodies are stored in the database without sanitization and rendered unescaped in outgoing email notifications using Blade's raw output syntax {!! $thread->body !!}. An unauthenticated attacker can exploit this vulnerability by simply sending an email, and when opened by any subscribed agent or admin as part of their normal workflow, enabling universal HTML injection (phishing, tracking) and, in vulnerable email clients, JavaScript execution (session hijacking, credential theft, account takeover) affecting all recipients simultaneously. This issue has been fixed in version 1.8.209.
CVSS Score
9.3
EPSS Score
0.001
Published
2026-03-19
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. A patch bypass vulnerability for CVE-2026-27636 in FreeScout 1.8.206 and earlier allows any authenticated user with file upload permissions to achieve Remote Code Execution (RCE) on the server by uploading a malicious .htaccess file using a zero-width space character prefix to bypass the security check. The vulnerability exists in the sanitizeUploadedFileName() function in app/Http/Helper.php. The function contains a Time-of-Check to Time-of-Use (TOCTOU) flaw where the dot-prefix check occurs before sanitization removes invisible characters. This vulnerability is fixed in 1.8.207.
CVSS Score
10.0
EPSS Score
0.223
Published
2026-03-03
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.206, FreeScout's `TokenAuth` middleware uses a predictable authentication token computed as `MD5(user_id + created_at + APP_KEY)`. This token is static (never expires/rotates), and if an attacker obtains the `APP_KEY` — a well-documented and common exposure vector in Laravel applications — they can compute a valid token for any user, including the administrator, achieving full account takeover without any password. This vulnerability can be exploited on its own or in combination with CVE-2026-27636. Version 1.8.206 fixes both vulnerabilities.
CVSS Score
9.8
EPSS Score
0.003
Published
2026-02-25
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